LifeLong Medical Care complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. LifeLong Medical Care does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
If you need these services, contact Patient Services at (510) 981-4100.
If you believe that LifeLong has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with Patient Services at:
P.O. Box 11247
Berkeley, CA 94710
You can file a grievance in person or by mail. If you need help filing a grievance, Patient Services is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at:
By mail or phone:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.