Telehealth
LifeLong Medical Care Telehealth Services allow you to have an audio or video-based appointment with your provider. It makes routine healthcare more convenient and easier for you to access.
LifeLong has a Virtual Care Representative to support you with virtual care which includes things like MyChart and video visit preparation.
What is a telehealth appointment?
A telehealth visit is similar to an in-person wellness appointment with your own doctor. During the visit you’ll talk about your current health concerns and learn what to do.
- Your visit can take place from a location that is the most convenient for you.
- Your provider will use a video-based platform to talk with you by computer, tablet or smartphone.
- Our telemedicine platform is secure and HIPAA compliant.
- Your photo and voice will not be recorded or stored.
- Your privacy and rights will be respected and ensured.
What type of appointments are best for telehealth?
- Follow up visits
- Medication management
- Reviewing test results
- Chronic Care Management
- Flu/Cold/Allergy
- Behavioral health
- Pediatric advice
- Skin issues
- Primary care
- Specialist referral services
- Remote patient monitoring
- Medical education
What type of appointments are best for in-person visits?
- Any appointment that requires a physical exam
- First-time appointments
- Vaccinations
- OBGYN
- Lab tests
Preparing for your telehealth appointment
After scheduling your appointment by phone or MyChart, you will be sent a link with information about your appointment. When it is time for your appointment to begin, you’ll click on this link to be connected with a provider.
If using a smartphone/tablet for your virtual appointment:
- Download the MyChart app (MyChart is available for Apple® or Android™) onto your device.
- Choose LifeLong Medical Care as the organization.
- Log in with your existing MyChart account or create an account by clicking "Sign up now."
- Download the Zoom Cloud Meetings app onto your device and allow it to access your camera and microphone. You do NOT need to create a Zoom account.
Have questions or need support preparing for your video visit? Please do not use this form to communicate your health care needs.
For urgent symptoms, general information and/or appointments, please call Patient Services at (510) 981-4100.
If you think you are having a medical or psychiatric emergency, please dial 9-1-1 or go to your nearest hospital.
Contact our Virtual Care Representative at (510) 981-4100 option 8.
Please do not use this form to communicate your health care needs.