LifeLong Medical Care Telehealth Services allow you to have an audio or video-based appointment with your provider. It makes routine healthcare more convenient and easier for you to access.

LifeLong has a Virtual Care Representative to support you with virtual care which includes things like MyChart and video visit preparation.

What is a telehealth appointment?

A telehealth visit is similar to an in-person wellness appointment with your own doctor. During the visit you’ll talk about your current health concerns and learn what to do.

  • Your visit can take place from a location that is the most convenient for you.
  • Your provider will use a video-based platform to talk with you by computer, tablet or smartphone.
  • Our telemedicine platform is secure and HIPAA compliant.
  • Your photo and voice will not be recorded or stored.
  • Your privacy and rights will be respected and ensured.

What type of appointments are best for telehealth?

  • Follow up visits
  • Medication management
  • Reviewing test results
  • Chronic Care Management
  • Flu/Cold/Allergy
  • Behavioral health
  • Pediatric advice
  • Skin issues​
  • Primary care
  • Specialist referral services
  • Remote patient monitoring
  • Medical education​

What type of appointments are best for in-person visits?

  • Any appointment that requires a physical exam
  • First-time appointments
  • Vaccinations
  • Lab tests

Preparing for your telehealth appointment

After scheduling your appointment by phone or MyChart, you will be sent a link with information about your appointment. When it is time for your appointment to begin, you’ll click on this link to be connected with a provider.

If using a smartphone/tablet for your virtual appointment:

  1. Download the MyChart app (MyChart is available for Apple® or Android™) onto your device.
  2. Choose LifeLong Medical Care as the organization.​
  3. Log in with your existing MyChart account or create an account by clicking "Sign up now."
  4. Download the Zoom Cloud Meetings app onto your device and allow it to access your camera and microphone. You do NOT need to create a Zoom account.​

Have questions or need support preparing for your video visit? Please do not use this form to communicate your health care needs.

For urgent symptoms, general information and/or appointments, please call Patient Services at (510) 981-4100.

If you think you are having a medical or psychiatric emergency, please dial 9-1-1 or go to your nearest hospital.

Contact our Virtual Care Representative at (510) 981-4100 option 8.

Please do not use this form to communicate your health care needs.

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